Carpet Staining and Product Liability

Management at a large, public facility approached Alliance Technologies for help regarding product liability. Recently installed carpeting in high traffic areas – representing a large investment across several buildings – had become obviously discolored during routine cleaning. Facility management was seeking a remedy from the carpet vendor, but the vendor claimed that the cleaning chemicals caused the issue. Alliance Technologies was called in to help resolve the situation.

Alliance Technologies:

  • set up a battery of tests and cleaning simulations using samples of carpet provided by the facility owner,
  • included controls with water, simple detergents, and alternative cleaning formulations,
  • and found that virtually all formulations, including plain water, caused the carpeting to bleed.

These conclusive, objective results led to a rapid and equitable settlement between the facility and the carpeting vendor.